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Training and Sales Evaluation

Dear 2GO Apprenticeship Program Trainee/Faculty,

You are almost finish completing the 2GO Apprenticeship Program!

Please take a moment to participate in this Group Passenger Satisfaction Survey and let us know what you think of your training & travel experience. We really appreciate the completion of this form before you disembark from the vessel.

To ensure you remain anonymous, we will not collect any personally identifiable information such as your name, email address, or contact number so please don’t hesitate to share what you truly experienced! 😊

There are 32 questions in this survey.

This survey is anonymous.

The record of your survey responses does not contain any identifying information about you, unless a specific survey question explicitly asked for it.

If you used an identifying token to access this survey, please rest assured that this token will not be stored together with your responses. It is managed in a separate database and will only be updated to indicate whether you did (or did not) complete this survey. There is no way of matching identification tokens with survey responses.

2GO Apprenticeship Program

Respondent

Student
Faculty

2GO Apprenticeship Program

Please select your 2GO Apprenticeship Program:

Familarization Tour (Fam Tour)
Hospitality On Board (HoB)
Maritime Experience (MarEx)

Group Passenger Satisfaction Survey

Account Manager

	Excellent	Good	Fair	Needs Improvement	Poor
Punctuality	Excellent	Good	Fair	Needs Improvement	Poor
Presentation Skills	Excellent	Good	Fair	Needs Improvement	Poor
Knowledge on the training program	Excellent	Good	Fair	Needs Improvement	Poor
Pro-activeness for questions or clarifications on the program	Excellent	Good	Fair	Needs Improvement	Poor
Professionalism and attitude	Excellent	Good	Fair	Needs Improvement	Poor

Please tell us more about your account manager

Terminal Experience

	Excellent	Good	Fair	Needs Improvement	Poor
Cleanliness of Terminal	Excellent	Good	Fair	Needs Improvement	Poor
Ventilation	Excellent	Good	Fair	Needs Improvement	Poor
Orderliness of boarding process	Excellent	Good	Fair	Needs Improvement	Poor
Professionalism of boarding team	Excellent	Good	Fair	Needs Improvement	Poor

Please tell us more about your terminal experience

On board Experience

	Excellent	Good	Fair	Needs Improvement	Poor
Cleanliness and Functionality of Facilities	Excellent	Good	Fair	Needs Improvement	Poor
Cleanliness and Functionality of Accommodations	Excellent	Good	Fair	Needs Improvement	Poor
Cleanliness and Functionality of Comfort Rooms	Excellent	Good	Fair	Needs Improvement	Poor
Professionalism of the Staff	Excellent	Good	Fair	Needs Improvement	Poor
Quality of Food Served	Excellent	Good	Fair	Needs Improvement	Poor
Timeliness of Food Served	Excellent	Good	Fair	Needs Improvement	Poor

Please tell us more about your onboard experience

Speaker

	Excellent	Good	Fair	Needs Improvement	Poor
Punctuality	Excellent	Good	Fair	Needs Improvement	Poor
Preparedness	Excellent	Good	Fair	Needs Improvement	Poor
Knowledgeable about the topics	Excellent	Good	Fair	Needs Improvement	Poor
Presentation Skills	Excellent	Good	Fair	Needs Improvement	Poor
Professionalism and Attitude	Excellent	Good	Fair	Needs Improvement	Poor

Please tell us more about the speaker.

Familiarization Tour

	Excellent	Good	Fair	Needs Improvement	Poor
Program	Excellent	Good	Fair	Needs Improvement	Poor
Company orientation	Excellent	Good	Fair	Needs Improvement	Poor
Lecture time	Excellent	Good	Fair	Needs Improvement	Poor
Presentation material	Excellent	Good	Fair	Needs Improvement	Poor
Clarity of stations	Excellent	Good	Fair	Needs Improvement	Poor
Relevance to school requirement	Excellent	Good	Fair	Needs Improvement	Poor

Please tell us more about the vessel familiarization tour.

Program Materials

	Excellent	Good	Fair	Needs Improvement	Poor
2GO Apprenticeship Program Shirt	Excellent	Good	Fair	Needs Improvement	Poor
ID with lanyard	Excellent	Good	Fair	Needs Improvement	Poor
Module	Excellent	Good	Fair	Needs Improvement	Poor
Presentation Material	Excellent	Good	Fair	Needs Improvement	Poor

Please tell us more about the program materials.

Training Officer

	Excellent	Good	Fair	Needs Improvement	Poor
Punctuality	Excellent	Good	Fair	Needs Improvement	Poor
Preparedness	Excellent	Good	Fair	Needs Improvement	Poor
Knowledgeable about the topics	Excellent	Good	Fair	Needs Improvement	Poor
Presentation Skills	Excellent	Good	Fair	Needs Improvement	Poor
Professionalism and Attitude	Excellent	Good	Fair	Needs Improvement	Poor

Please tell us more about your training officer.

Lecture Experience

	Excellent	Good	Fair	Needs Improvement	Poor
Clarity of Training Objectives	Excellent	Good	Fair	Needs Improvement	Poor
Company Orientation	Excellent	Good	Fair	Needs Improvement	Poor
Relevance of lecture	Excellent	Good	Fair	Needs Improvement	Poor
Lecture Time	Excellent	Good	Fair	Needs Improvement	Poor

Please tell us more about your lecture experience.

Hands-On Experience

	Excellent	Good	Fair	Needs Improvement	Poor
Clarity of Station Objective	Excellent	Good	Fair	Needs Improvement	Poor
Equipment	Excellent	Good	Fair	Needs Improvement	Poor
Staff knowledge on station	Excellent	Good	Fair	Needs Improvement	Poor
Relevance to school requirements	Excellent	Good	Fair	Needs Improvement	Poor

Please tell us more about your hands-on experience

Venue

	Excellent	Good	Fair	Needs Improvement	Poor
Cleanliness	Excellent	Good	Fair	Needs Improvement	Poor
Comfort	Excellent	Good	Fair	Needs Improvement	Poor
Completeness and functionality of equipment	Excellent	Good	Fair	Needs Improvement	Poor

Please tell us more about the venue of your training program.

Please rate your overall onboard training experience.

Excellent
Good
Fair
Needs Improvement
Poor

Please tell us more about your overall onboard training experience.

Please confirm you want to clear your response?

Training and Sales Evaluation

Please indicate the name of the speaker